Reported by:
John MatareseFans of Apple's
iPhone love the new 3GS model....which is faster than ever, and fixes a few glitches with the original phone.
But it seems the new phone still has one troublesome area that can be very expensive to fix, as one man learned: the glass touch screen.
Two New Phones Dropped, CrackedDave Gregory loves the iPhone so much he's bought them for his entire family.
But he says no sooner did his teenage daughters start using theirs then the unthinkable happened: They both dropped them!
Dave tells me "Within two weeks, both of them had dropped their phone, simple drops, fumbling to get a call. They fell to the floor a couple of feet."
The phones survived. The glass screens? Not so much. Dave tells me "the screens just shattered."
Is it Covered by Warranty?Dave immediately contacted Apple...but learned one thing not covered by Apple's warranty is breakage. "those screens are not covered under the warranty," he says.
They are also not covered under the "Apple Care" program.
Instead, he showed me a receipt from the Apple Store, where he had to pay $199 per phone for Apple to replace the screen. That was essentially the price he paid per phone!
But as I first reported almost two years ago, a check of Apple's website turned up this:
- "Glass cracked due to misuse or abuse is not covered under warranty."
Go online and you'll find hundreds of complaints.
Next: One Extended Warranty, Plus the $5 Fix!
